Note: the instructions in this FAQ apply only to the old User Interface.
Not sure which interface you're using? Click here to work it out!
By default all documents you send us will be securely shredded and recycled 30 days after they are processed into your account.
- ticking the box next to 'I want my envelopes returned to my postal address'
Please also be aware that this option will only apply from the next billing cycle. So if you wish to have the envelopes returned this billing cycle, or you have already posted out your envelopes, you must email email@example.com and include the envelope code so we can manually request a return for you.