Note: the instructions in this FAQ apply only to the old User Interface.

Not sure which interface you're using? Click here to work it out!

By default all documents you send us will be securely shredded and recycled 30 days after they are processed into your account.

However, you can choose to get your documents returned by:
- going to your Account's settings menu
- clicking on My mail-in settings

- ticking the box next to 'I want my envelopes returned to my postal address'

Note that there will be an extra cost of $17 per month.

Please also be aware that this option will only apply from the next billing cycle. So if you wish to have the envelopes returned this billing cycle, or you have already posted out your envelopes, you must email and include the envelope code so we can manually request a return for you.