How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
1300 001 333
Submit your documents to Squirrel Street
Receive, Verify and Find your Data
Action your documents - Integrate with your Accounting Platform
Action your documents - Other Possible Exports overview (csv, pdf, dropbox...)
I'm getting ready to send in my first envelope to Squirrel Street. What do I need to know?
Where do I send my documents to be processed?
Can I pre-sort or pre-categorize my documents before sending them in?
Can you process my documents if they are stapled or taped to a larger piece of paper?
Does Squirrel Street scan documents besides receipts and invoices?
See all 13 articles
What iPhone and Android apps does Squirrel Street offer and are they really free?
How to use the Squirrel Street iPhone App
How long does it take to process receipts on the iPhone and Android apps?
How to use the Squirrel Street Mileage Tracker
The Squirrel Street Receipt and Mileage Tracker has location always on. Will this drain my battery?
See all 6 articles
Other Digital Submissions
How can I scan and upload my documents?
How do I submit documents by email?
Auto-forward your emails
Introduction to the Receipt Page
Can I edit the information that is extracted from my documents?
How does the search bar in my Squirrel Street account work?
Where is my account's Settings menu?
How do I change my plan?
See all 17 articles
Get Started with your Propartner Program
Create a new client account
How do I order Magic Envelopes?
Update client's settings (submission email address, postal address, client name,... )
Change a client’s plan
See all 19 articles
How do the export settings work?
Which MYOB products does Squirrel Street support?
How do I integrate my Squirrel Street and Xero accounts?
How do I export my receipts into MYOB AccountRight Live version 2013 and above (Using cloud stored files)?
How do I export my receipts into MYOB Essentials? (GST sensitive)
See all 23 articles
Does the Australian Taxation Office (ATO) accept digital (scanned) receipts for taxes and audits?
Where is Squirrel Street Australia located?
Australia Post Delivery Times
How do operators process your documents and how to best help them?
See all 25 articles
Is your receipt stuck? Not being processed?
Help! I can't log in to Squirrel Street! How do I reset my password?
One of my documents was rejected. What do I do?
I get a page with an error message when I try to export
My vendor names are inconsistent. How do I rectify this?
See all 12 articles
Does Squirrel Street categorise my receipts? Can I customise the categories?
How do I program Squirrel Street to categorise receipts automatically (create rules)?
How do I separate personal and business expenses?
How to merge documents?
How do I reverse an accidental document merge?
See all 8 articles
Known Issues & Updates
Pages not loading properly in Internet Explorer
How to remove winmail.dat file from Outlook or Microsoft Exchange and Office 365
How do I export to PDF and Excel/CSV?
How do I export my receipts into a Excel/CSV file?
How do I export my receipts into a PDF file?
How do I create quarterly reports in PDF/CSV?
How do I download a document in the Other Documents section as a PDF?
How do I download the app?
How do I login?
How do I upload receipts?
Find out your account's email address in the iPad app
How do I log my trips?
See all 10 articles
New Beta UI
New UI Overview
New UI: Reports (exporting to PDF/CSV)
Submitting your documents using the new UI