Troubleshooting

Help! I can't login to Squirrel Street! (Digit UI only)
Forgotten your password? No problem. Just click here, enter your email address and you'll be emailed a new password within a few minutes.  Passw...
Mon, 9 Sep, 2019 at 4:30 PM
How do I identify and get rid of duplicate receipts? (Digit UI only)
Note: the instructions in this FAQ apply only to the Digit User Interface. Not sure which UI you're using?  Click here to work it out! Unfortunatel...
Tue, 28 May, 2019 at 2:49 PM
I signed up for a Squirrel Street account and did not receive a confirmation email
Well, that's not supposed to happen! Check out the two culprits below to see if they caused the problem. Spam Filter Your email provider may have m...
Thu, 16 May, 2019 at 2:51 PM
I've submitted receipts but they're not being processed (Digit UI only)
Note: the instructions in this FAQ apply only to the Digit User Interface. Not sure which UI you're using?  Click here to work it out! Can you see ...
Tue, 28 May, 2019 at 2:48 PM
I get an error message when I export
The instructions in this FAQ apply to both the old and Digit user interfaces. Not sure which interface you're using? Click here to work it out! Do ...
Tue, 8 Mar, 2022 at 10:50 AM
How do I find deleted documents (Digit UI only)
Note: the instructions in this FAQ apply to the Digit user interface only. Not sure which interface you're using?  Click here to work it out! Delet...
Mon, 18 Nov, 2019 at 12:06 PM
How do I switch back to the old interface?
Yes, you can switch back to the old user interface at any time from Digit.  Here's how. Click on your name to the top right of the screen and select...
Tue, 1 Jun, 2021 at 1:09 PM