Note: the instructions in this FAQ apply to both the old and Digit User Interfaces.
Not sure which interface you're using? Click here to work it out!
Are you getting an error message when you try to login to Squirrel Street, even though you're positive you've entered the right credentials?
This could be because pop-ups have been disabled in your browser. You'll need to enable them for Squirrel Street's website.
If you use Google Chrome, here are their instructions on enabling (and disabling) pop-ups for all or specific websites.
For other browsers such as Safari or Firefox, there are a multitude of sites with instructions. We suggest you do a web search for "enable pop ups for Safari/Firefox" etc and pick your preferred page from the results.
Forgot your password?
No problem. Just click here, enter your email address and you'll be emailed a new password within a few minutes.
Password reset not working?
Email firstname.lastname@example.org and our support team will have you logged back in in no time!
Want to change your password?
Login and click on your account name at the top of the screen and select Settings. You'll be able to make an awesome custom password on that page.
For further assistance in changing your login and password, please view the interactive tutorials below. (Please note whether you're using the Digit or old user interfaces)
1 The first step is to login via digit.squirrelstreet.com and click on the name of your account to the top right.
2 Click Settings
3 Click User Settings
4 You can change your name and the email address you use to login to Squirrel Street on the Name and Email page. Important: if you change your login email and you use our mobile apps, you'll need to logout of our mobile app and log back in to reset.
5 Click on Change Password to change your password. Please remember to save.
Here's an interactive tutorial for the visual learners
Firstly, login to <a href="http://www.squirrelstreet.com">http://www.squirrelstreet.com</a> with your favourite browser
Click <span class=""><i><b> Settings</b></i></span>
Click <span class="component"><i><b>Settings</b></i></span>
Click <span class=""><i><b>General </b></i>under <i><b>User info</b></i></span>
You can update your name and email details, if they are incorrect
Click <span class=""><i><b>Change my password </b></i>to then change your password.<br><br>Note, you will need your temporary password used to reset your password.</span>
Fill in the password fields, and click <b><i>Save</i></b>!