Troubleshooting

These FAQs are duplicates of FAQs in other sections

Is your receipt stuck? Not being processed?
Is your receipt stuck? Not being processed? Here's how to send it back to your queue to be processed (within your plan limits). Go to the 'Awa...
Mon, 16 Jul, 2018 at 4:03 PM
Help! I can't log in to Squirrel Street! How do I reset my password?
Forgot your password? No problem. Just click here, enter your email address and you'll be emailed a new password within a few minutes.  Passwor...
Tue, 26 Sep, 2017 at 12:54 PM
One of my documents was rejected. What do I do?
Digital documents may be rejected for several reasons; for example, the document may have been an unsupported file type or too blurry to read. Here's w...
Tue, 26 Sep, 2017 at 12:48 PM
I get a page with an error message when I try to export
Do you get a message like this when you try to export? This usually happens when the link or integration between Squirrel Street and another service li...
Fri, 22 Sep, 2017 at 2:45 PM
My vendor names are inconsistent. How do I rectify this?
It's very simple to perform a batch edit across multiple receipts at once.  You can use our batch edit tool to change a vendor name, whether it's ...
Fri, 22 Dec, 2017 at 12:20 PM
How do I identify and get rid of duplicate receipts?
Unfortunately, Squirrel Street does not highlight or otherwise identify duplicate receipts.  However, by using the filtering and sorting functions in your a...
Tue, 26 Sep, 2017 at 4:17 PM
Troubleshooting Common DropBox Issues
Troubleshooting Common DropBox Issues There are common DropBox issues that may prevent documents from being uploaded successfully.  The following list...
Fri, 13 Oct, 2017 at 5:15 PM
The Squirrel Street Receipt and Mileage Tracker has location always on. Will this drain my battery?
In a word, no! The Squirrel Street Receipt and Mileage Tracker uses geofencing technology, which is very advanced and adaptive. The app will not con...
Tue, 26 Sep, 2017 at 12:36 PM
I travel a lot and can't use Magic Envelopes sent to my fixed address
Two solutions: - Use any envelope to mail in receipts and other documents If you don’t have one of our Magic Envelopes readily available, just send your ...
Tue, 26 Sep, 2017 at 12:41 PM
How do I reverse an accidental document merge?
When merging documents the Squirrel Street system sends the individual merged documents to the trash folder and then combines the two document images into...
Fri, 22 Sep, 2017 at 1:52 PM