Troubleshooting

These FAQs are duplicates of FAQs in other sections

Can you see your receipt stuck in the queue? Not being processed? (Old UI only)
Note: the instructions in this FAQ apply only to the old User Interface. Not sure which interface you're using? Click here to work it out! Is your...
Fri, 24 May, 2019 at 3:12 PM
Help! I can't log in to Squirrel Street! How do I reset my password? (Old & Digit UI)
Note: the instructions in this FAQ apply to both the old and Digit User Interfaces. Not sure which interface you're using? Click here to work it out! ...
Fri, 24 May, 2019 at 3:10 PM
One of my documents was rejected. What do I do? (Old & Digit UI)
The instructions in this FAQ apply to both the old and Digit user interfaces. Not sure which interface you're using? Click here to work it out! Di...
Fri, 24 May, 2019 at 2:21 PM
Export to accounting software keeps on failing (Old & Digit UI)
The instructions in this FAQ apply to both the old and Digit user interfaces. Not sure which interface you're using? Click here to work it out! So...
Thu, 31 Oct, 2019 at 12:10 PM
I get a page with an error message when I try to export (Old & Digit UI)
The instructions in this FAQ apply to both the old and Digit user interfaces. Not sure which interface you're using? Click here to work it out! Do...
Tue, 30 Jul, 2019 at 4:37 PM
My vendor names are inconsistent. How do I fix this? (Old & Digit UI)
The instructions in this FAQ apply to both the old and Digit user interfaces. Not sure which interface you're using? Click here to work it out! It...
Fri, 24 May, 2019 at 2:20 PM
How do I identify and get rid of duplicate receipts? (Old UI only)
Note: the instructions in this FAQ apply only to the old User Interface. Not sure which interface you're using? Click here to work it out! Unfortu...
Fri, 24 May, 2019 at 3:11 PM
Troubleshooting Common DropBox Issues (Old & Digit UI)
The instructions in this FAQ apply to both the old and Digit user interfaces. Not sure which interface you're using? Click here to work it out! Tr...
Fri, 24 May, 2019 at 2:22 PM
I travel a lot and can't use Magic Envelopes sent to my fixed address (Old & Digit UI)
The instructions in this FAQ apply to both the old and Digit user interfaces. Not sure which interface you're using? Click here to work it out! Tw...
Fri, 26 Jul, 2019 at 4:57 PM
How do I find deleted documents? (Old UI only)
Note: the instructions in this FAQ apply only to the old User Interface. Not sure which interface you're using? Click here to work it out! Deleted...
Mon, 18 Nov, 2019 at 12:03 PM