The instructions in this FAQ apply to both the old and Digit user interfaces.
Not sure which interface you're using? Click here to work it out!
Do you get a message like this when you try to export?
Or perhaps export simply fails for your receipts, even though they've been assigned an account code, and the document notes indicate that there's no valid integration?
This usually happens when the link or integration between Squirrel Street and another service like accounting software or Dropbox has expired or been invalidated. An authorisation token is set up whenever a link is created, and this token can become invalid. This is meant to be a security measure to keep your information safe. In most cases, we’ll tell you when an integration you’ve set up needs to be re-authenticated, though you may discover it first yourself! You may also notice that some accounts are missing from settings dropdowns, or your exports aren’t making it into the third-party application even though you’ve coded them correctly. Another way you can tell that the link needs to be re-authenticated is if you can see this in the Integrations page
If you see any of these cases, you need to reauthorise the connection.
1) Goto integrations.squirrelstreet.com (you may be directed to login to Squirrel Street in the process)
2) Click on the "Reauthorise" button for the account. You'll be asked to authenticate for your accounting software.
3) Then attempt export again!
Reauthorising works in most cases where an attempt to export gives an error message. However, the error could be due to something else. If you're still getting error messages/export failed after unlinking and re-linking, please do not hesitate to call Support on 1300 001 333 or emailing firstname.lastname@example.org