FAQ

Pricing Changes
Why has the pricing changed? We’re always reviewing our offering according to customer feedback so we’ve introduced new plans to reduce the ste...
Fri, 22 Sep, 2017 at 10:47 AM
Does the Australian Taxation Office (ATO) accept digital (scanned) receipts for taxes and audits?
Yes, the ATO accepts digital (scanned) receipts for BAS, annual returns, audits and other reporting requirements. The ATO has been accepting digital (scanne...
Wed, 1 Feb, 2017 at 1:46 PM
Where is Squirrel Street Australia located?
Squirrel Street head office is located in beautiful Sydney! Our physical address (for Australian Courier & Express Post services) is: Squirrel Street...
Wed, 26 Jul, 2017 at 1:13 PM
Australia Post Delivery Times
You have been waiting a few days for your returned documents or your new Magic Envelopes to arrive and are starting to get concerned? Don’t be worri...
Tue, 2 May, 2017 at 9:54 AM
How do operators process your documents and how to best help them?
Behind the scenes of the Squirrel Street data extraction process:  When we receive your documents, we process them with state-of-the-art scanners tha...
Fri, 10 Nov, 2017 at 5:02 PM
How does Squirrel Street process multi-page documents?
Mail-In Documents: Double-Sided Double-sided documents that contain printed information on both sides will be automatically processed as a single document ...
Fri, 1 Sep, 2017 at 4:07 PM
How long will it take for my documents to be processed? Can I expedite the processing of my documents?
Squirrel Street processing varies by submission method and plan level. Documents submitted digitally (email, upload or mobile apps) will be processed wi...
Wed, 26 Jul, 2017 at 3:04 PM
What is a Squirrel Street DIY account?
DIY Squirrel Street accounts are forever free and include 5 digital documents to be processed each month! They're the best solution for if you wish to ...
Mon, 18 Dec, 2017 at 2:32 PM
How much does Squirrel Street cost?
It all depends on what plan you choose! You can find pricing information for our different plans here. Monthly Plans: Annual Plans: Want to...
Wed, 18 Oct, 2017 at 1:22 PM
Does Squirrel Street scan and process receipts in other currencies?
The short answer is "yes!" Squirrel Street currently supports the following currencies: USD $, AUD $, CAD $, NZD $, MXN $, EUR €, JPY ¥ and GB...
Wed, 1 Feb, 2017 at 1:51 PM