The instructions in this FAQ apply to both the old and Digit user interfaces.

Not sure which interface you're using? Click here to work it out!

Our system will automatically lock your account after 3 unsuccessful attempts to login. The first 3 attempts will have this error message:

Once you have tried to login unsuccessfully 3 times, you will see this error message:

You will need to wait 60 minutes before you can re-try to login using the same password.

If you can't wait that long, just click here, enter your email address and you'll be emailed a new password within a few minutes. 

Password reset not working?

Email during business hours and our support team will have you logged back in no time!

Want to change your password?

Login and click on your name at the top right of the screen (next to the image of a cog) and select Settings (and goto User Settings in the new UI). You'll be able to make an awesome custom password on that page.